Marketing 2 Hybrid #4

WestJet vs. descent Canada Reliable: Looking at online reviews of each airline, more than(prenominal) customers are happy with what WestJet operateually does for them. WestJet offers a rewards design that they act rattling well on. Offering a MasterCard, and WestJet dollars, customers are very satisfied by the comp alls program. ancestry Canada has a rewards program called Aeromiles, but fewer customers are satisfied with this because they do non offer much, and reviews say it is difficult to get any rewards. responsiveness: Both airlines offer own(prenominal) accounts to email or contact individual to ask questions or book flights. WestJet has a more create questions department that is easy to attend, which makes it easier for customers to get the nurture they need. This response is 24/7, meaning customers can ask questions and stay answers all the time. atm Canada offers a similar account, but is slight organized, thus fashioning getting responses mor e difficult. Assurance: From personal experience, I pass aground Air Canada staff to be more amiable and helpful. They answered questions and made me timber like they knew what they were doing. This really assure me that I was in good hands. Whereas when I flew with WestJet, the workers left some of my questions unanswered, and they employ the I dont know confines more often then I would have liked.

Empathy: WestJet offers a prick to their website called My WestJet, which makes customers feel main(prenominal). From personal experience I found that Air Canada employees were more friendly and caring abou t passengers problems. Air Canada offers a c! lear French section to the website, whereas WestJets French section is smaller and a little harder to find. I find this important because if there are French speaking customers, they whitethorn feel confused and less important. Tangibles: Looking at reviews and from experience, WestJet offers big and comfier chairs, with more room. Which is what customers want when they fly, comfort. WestJet offers clear...If you want to get a unspoilt essay, ramble it on our website: BestEssayCheap.com

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